Buying my Luxury Oakland – Piedmont home with Brian Santilena
The first word that comes to mind when I think of Brian is Integrity. Probably the most important characteristic I’m looking for when dealing with any professional.
I worked with Brian on and off for years, looking to buy a house. The “on and off” was due to my own changing life circumstances, and thus more or less desire to put energy into buying a house. Many real estate agents would have given up on me long ago. However, Brian was always professional and patient, and ready to help whenever I was ready to look. Most importantly, it was clear that he wouldn’t be happy unless he helped me buy a house that was right for me. It’s clear that it’s more important to him that his clients are happy with what they’ve bought than getting them into a house quickly, when perhaps that’s not really the right house for them.
Through that process, I’ve also learned that I can really trust Brian – he’s going to give me the straight story on anything I want to know about. If he sees a problem with a house, he will tell you – and not just focus on the positives.
His background in construction has been a big plus for me. When going through a house, he can identify problems in houses, tell you how important they are, and usually give you an idea of what it would cost to fix/change something. I’ve been in the basement/crawl space of many a house with him.
I finally bought a house a couple of months ago. He really went to bat for me, particularly when we found some undisclosed problems with the house while in escrow. He went above and beyond – looking up permits, talking to inspectors and contractors, and negotiating with the seller.
Next time I buy or sell a house, I’ll definitely stick with Brian, and I have absolutely no hesitation in recommending him to all of my friends – I know they will be well taken care of.